GENERAL CONTRACTING CONDITIONS

 

GENERAL INFO

 

The ownership of this website, www.beatrizfurest.com (from now on Website) belongs to BEATRIZ FUREST, SL, B64458946 with address C/ Camp 69, Local, Barcelona, 08022, Barcelona, whose details are Volume 39400, Folio 13, Section 8, Sheet B 343978, 3rd entry, in BARCELONA. To contact BEATRIZ FUREST, SL please call 932 375 475 or send an email to [email protected]

 

This text, as well as the mention of others, regulates the conditions governing this Website and the purchase or acquisition of products and/or services, from now on, Conditions. For the purposes of the same, it is understood that the activity carried out by BEATRIZ FUREST, SL includes: sale of footwear.

 

Before accessing, browsing and/or using this website, the user has read the Conditions detailed below, in addition to the Legal Notice, the Privacy Policy and the Cookie Policy of BEATRIZ FUREST, SL. When using this Web Site or requesting the purchase of a product and/or service, the user is bound by the Conditions, informing the user that they may be modified, and is responsible for consulting them every time the user accesses, navigates and/or uses the Web Site. Those in force at the time the product and/or service is requested will be applicable.

 

For further information or doubts about the Conditions, the user may contact BEATRIZ FUREST, SL through the data provided above.

 

The user declares to be over 18 years old and to have legal capacity to enter into contracts through this Web Site. Likewise, he or she assumes responsibility for the correct use of the Web Site, extending to

 

- To use the Website to make enquiries and legally valid purchases or acquisitions.

- Do not make any fraudulent purchases, informing the relevant authorities if such a purchase is being considered.

- To provide contact details in a truthful and legal manner.

 

 

PURCHASING PROCESS

 

Users must follow the procedure for the online purchase and/or acquisition of products and/or services of BEATRIZ FUREST, SL. Likewise, the user must complete and/or check the information requested at each step, although before making the payment, he may modify his purchase data.

 

The communications, purchase orders and payments that intervene during the transactions carried out on the Web Site may be archived and kept in the records of BEATRIZ FUREST, SL with the aim of constituting a guarantee and proof of the transactions, respecting the security conditions and regulations in force, particularly in accordance with the General Data Protection Regulations (RGPD), the Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD) and the rights of users in accordance with the Legal Notice and Privacy Policy of this Web Site.

AVAILABILITY

 

All purchase orders received through the Web Site are subject to its availability and/or that no circumstances or force majeure affect its supply and/or the provision of the service. In the event of difficulties in the supply of products or their availability, BEATRIZ FUREST, SL undertakes to contact the user and refund the amount that may have been paid as a fee. It will also be applicable in the case of not being able to provide the service.

 

 

PRICES AND PAYMENT

 

The prices applicable to each product are those indicated on the Website, including taxes, unless a different matter is indicated and applied by legal requirement, particularly with regard to Value Added Tax (VAT).

 

The delivery and/or shipping services are carried out through TRANSPORTE INTEGRAL DE PAQUETERIA, SA for national shipments and MAIL BOXES ETC EUROPA, SL for international shipments.

 

Prices may vary on this Web Site at any time, not affecting orders or purchases where the user has received confirmation of the order or service.

 

Method of payment and execution of the order

 

The customer may pay the amount of the order by choosing any of the following methods: credit/debit card, bank transfer or PayPal.

 

All operations involving the transmission of personal or banking data are carried out using a secure environment, through a server based on standard security technology SSL, so that all information travels encrypted through the network. Also, the user's credit card data are entered directly into the bank's page, in the bank's Point of Sale Terminal (POS) and are not entered into any BEATRIZ FUREST, SL server.

Payment with VISA or MASTERCARD always requires the following data: the card number, the expiry date and the validation code, which coincides with the three digits on the back of the VISA or MASTERCARD, guaranteeing the security of the transaction. This form of payment is only valid on the website.

In the event that a purchase is incorrectly or fraudulently charged, the cardholder can demand the immediate cancellation of the payment, making the debit and credit notes on the supplier's accounts as soon as possible. If, on the other hand, the purchase has been made by the VISA or MASTERCARD holder, and the right of withdrawal or resolution is not demanded, the cancellation of the payment is unduly demanded. In this way, the holder is obliged to compensate BEATRIZ FUREST, SL for any damages caused as a result of the cancellation.

If a bank transfer is made, the order number, name and surname must be indicated in the subject line, making the transfer within three days of the date of confirmation of the order for validation. Payment must be made in euros. The customer is responsible for all possible bank and exchange fees. In the case of bank transfers made outside Spain, the bank of origin must be informed and must take charge of the bank commissions and expenses, otherwise, BEATRIZ FUREST, SL could stop the shipment of your order when it does not receive the full amount.
DELIVERY

Except in cases where unforeseen or extraordinary circumstances occur, or are derived from the customization of the products, the purchase order will be delivered within 48h, according to the shipping method selected by the user, with a maximum period of more than 72h for international destinations, counting from the date of order confirmation.

In the event that BEATRIZ FUREST, SL is unable to meet the delivery date, for any reason attributable, the user will be contacted to inform them of the circumstance, offering the possibility of continuing with the purchase by setting a new delivery date or canceling the order with a full refund of the price paid.

If it is impossible to deliver the order due to the user's absence, it could be returned to the warehouse.

It will be understood that the order has been delivered when the user or a third party indicated by the user acquires possession of the material of the products, being accredited by means of the signature of the reception of the order in the delivery address that has been agreed.

In accordance with the provisions of Law 37/1992, of 28 December, on Value Added Tax (VAT), purchase orders for delivery and/or services will be located in the territory where Spanish VAT is applicable, provided that the delivery address is located there, except for the Canary Islands, Ceuta and Melilla.


RETURNS

When the user acquires products through the owner's website, he/she has the right to refuse them, return defective products or errors in shipping and guarantees.

Right of Withdrawal

The user, makes a purchase through the Website, assisting him the right to withdraw the purchase within 14 calendar days without the need for justification. This period of time will expire once the user or a third party authorized by the user, other than the carrier, acquires material possession of the goods acquired from BEATRIZ FUREST, SL through the Website. It will also expire in the event that the goods that make up the order are delivered separately and the user or a third party authorized by the user, other than the carrier, acquires possession of the material of the last good that makes up the purchase order.

BEATRIZ FUREST, SL must be notified by the user to exercise this right, through the Web Site or through [email protected] Regardless of the means you choose to make The user must notify BEATRIZ FUREST, SL in order to exercise this right, through the Web Site or through [email protected] Regardless of the means you choose to make your decision, you must clearly and unequivocally express your intention to withdraw from the purchase contract, before it expires in the corresponding period. In the following link link(https://www.beatrizfurest.com/img/cms/desistimiento.pdf)you will find the model of the necessary right of withdrawal form, which must be sent to the indicated e-mail address.

In the event of withdrawal, BEATRIZ FUREST, SL will reimburse the user for all payments received, including shipping costs except for additional costs chosen by the user, without undue delay with a maximum of 14 calendar days from the date on which BEATRIZ FUREST, SL is informed of the decision to withdraw by the user. The method of refund will be the same method of payment that the user used to make the initial purchase. The products can be returned to BEATRIZ FUREST, SL at C/ Camp 69, Local, Barcelona, 08022, Barcelona, the cost of return being assumed by the user.

The user acknowledges that there are exceptions to the right of withdrawal such as personalized products, products that may deteriorate or expire quickly, products that for reasons of hygiene or health are sealed and have been unsealed after delivery, etc.. under Article 103 of Royal Decree 1 / 2007 of 16 November, which approves the revised text of the General Law for the Protection of Consumers and Users and other complementary laws.


Return of defective products or error in delivery

These are the cases in which the user considers that the product does not comply with the contract or purchase order, and must contact BEATRIZ FUREST, SL immediately expressing their disagreement through the same means or through the contact details provided previously. You will be informed about how to proceed and once the products have been returned, they will be examined to inform the user, within a reasonable period, whether a refund or replacement is appropriate, within 14 days of the confirmation of the refund or replacement of the article.

Guarantees

The user enjoys guarantees on the products purchased through the Web Site, BEATRIZ FUREST, SL, responding to the lack of conformity of the same within two years of delivery of the product.


EXONERATION OF RESPONSIBILITY

BEATRIZ FUREST, SL will not accept any responsibility for the following losses, regardless of their origin, unless otherwise provided for by law

- Losses that are not attributable to any breach by you.
- Business losses.
- Indirect losses that were not reasonably foreseeable by both parties at the time the contract of sale of the products was formalized.

BEATRIZ FUREST, SL, limits its liability in the following cases:

- It applies all measures to provide a faithful display of the product on the Website, not taking responsibility for the slightest differences or inaccuracies that may exist.
- It is not responsible for any damage that may result from the operation of the transport company, due to causes such as strikes, roadblocks, and others typical of the sector that lead to delays, loss or theft of the product.
- Technical failures that due to fortuitous causes or of another nature, prevent a normal operation of the internet service.
- Will not be responsible for the misuse and / or wear of products that have been used by the user or the return of wrong products by the same.
- It is not responsible for any failure or delay in the fulfillment of the obligations assumed, when it is due to events of force majeure, being suspended while this period continues.




WRITTEN COMMUNICATIONS AND NOTIFICATIONS

The user accepts that most communications with BEATRIZ FUREST, SL are electronic. In turn, you may communicate with BEATRIZ FUREST, SL through the contact details provided or through those provided on the Web Site.

 
DATA PROTECTION

The information or personal data provided by the user will be treated in accordance with the provisions of the Legal Notice and Privacy Policy, declaring that all data provided are true.

APPLICABLE LAW AND JURISDICTION

The interpretation, execution of these conditions and all acts resulting from them, will be governed by Spanish law, subject to the non-exclusive jurisdiction of the courts. Also, as a member of Confianza Online and under the terms of its Code of Ethics, in case of disputes relating to recruitment and online advertising, data protection and protection of minors, the user can go to the system of extrajudicial resolution of disputes of Confianza Online (www.confianzaonline.es).

Merchants established in the European Union who provide online services, we offer access to the online dispute resolution platform, according to Regulation EU/524/2013, at the following link: http://ec.europa.eu/consumers/odr/


COMPLAINTS AND CLAIMS

The user can send BEATRIZ FUREST, SL their complaints, claims or any other comment they wish to make to [email protected] or to the address C/ Camp 69, Local, Barcelona, 08022, Barcelona.

In addition, BEATRIZ FUREST, SL has official complaint forms available to consumers and users, who can request them from [email protected] at any time.


You can download the above conditions of contract here.